Refunds and Returns Policy for bluelightshieldlenses.com
Last Updated: January 9, 2024
Thank you for shopping with Tushar Kaushik LTD at bluelightshieldlenses.com. We want to ensure you are completely satisfied with your purchase. Please read our Refunds and Returns Policy carefully to understand the terms and conditions for returning products and requesting refunds.
1. Eligibility for Returns
1.1 Defective or Damaged Products
If you receive a defective or damaged product, please contact us within 30 days of receiving the item at tustusharkaushik1@gmail.com. Provide detailed information and, if possible, attach photos of the issue.
1.2 Change of Mind
For non-defective items, we accept returns within 14 days of the delivery date. The product must be in its original condition, unused, and with all original packaging.
2. Initiating a Return
To initiate a return, please follow these steps:
2.1 Contact Customer Support
Send an email to tustusharkaushik1@gmail.com with the subject line “Return Request.” Include your order number, reason for the return, and any relevant details.
2.2 Wait for Approval
Our customer support team will review your request and provide further instructions. Do not ship the item back until you receive approval.
2.3 Pack the Item
Ensure the product is securely packed, including all original packaging and accessories.
2.4 Ship the Item
Once your return is approved, ship the item to the address provided by our customer support team. Please use a trackable shipping service, and retain the tracking number.
3. Refund Process
3.1 Inspection
Upon receiving the returned item, we will inspect it to ensure it meets the return eligibility criteria.
3.2 Refund Issued
If the return is approved, we will initiate a refund to your original payment method. Please note that shipping costs are non-refundable.
4. Fees and Costs
4.1 Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a defective or damaged product.
5. Contact Information
If you have any questions or need assistance, please contact our customer support team at:
Tushar Kaushik LTD
Email: tustusharkaushik1@gmail.com
Address: Deeg adda, beside Central Bank, Goverdhan, Mathura
6. Fair Practices
We strive to process returns and refunds promptly and fairly. Our goal is to provide a positive shopping experience, and we appreciate your cooperation in adhering to our Refunds and Returns Policy.
By making a purchase on bluelightshieldlenses.com, you agree to and accept the terms outlined in this Refunds and Returns Policy. We reserve the right to update or modify this policy at any time.